Last Updated: 11/09/24
Welcome to Clavem’s website. Clavem is a trading name of Key Sales Group Ltd, registered in England and Wales with company number 15392284. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully. If you do not agree with any part of these terms, you must not use our website.
1. Introduction
Clavem provides digital marketing services to tradesmen, including website development, social media management, lead generation, branding, and print services. These Terms and Conditions govern your use of our website and our services. By using our services, you agree to these Terms and Conditions in full.
2. Use of Website
- The content on this website is for your general information and use only. It is subject to change without notice.
- You agree to use the website only for lawful purposes and in a manner that does not infringe on the rights of, restrict, or inhibit anyone else’s use of the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
3. Services and Packages
- Clavem offers various marketing services through different packages: Starter, Experienced, and Bespoke. Each package has specific features and services, which are detailed on our website.
- Services in the Bespoke package can be tailored to meet specific client needs. Pricing and terms for bespoke services will be outlined in a separate agreement with the client.
- All services are subject to availability and may be modified or discontinued at any time without notice.
4. Subscription, Fees, and Payments
- Subscription services are billed monthly at the agreed-upon rate for your selected package. Payments must be made in advance for the upcoming month’s services.
- Fees for bespoke services will vary and are outlined in the individual agreement. Payment terms for bespoke services may differ and will be specified in your bespoke agreement.
- All payments are due on the date specified in your subscription or bespoke agreement. Failure to make timely payments may result in the suspension or termination of your services.
- Prices are subject to change, but we will notify you of any changes in advance, allowing you to cancel your subscription if you do not agree with the new rates.
5. Cancellation and Termination
- You may cancel your subscription at any time by providing notice in accordance with the cancellation terms specified in your package or bespoke agreement.
- Cancellation periods may vary depending on your package. For detailed information on your specific cancellation terms, please refer to your agreement or contact your Clavem account manager for relevant documentation.
- Upon cancellation, your services will continue until the end of the current billing cycle, and no refunds will be provided for partial months.
- Clavem reserves the right to terminate or suspend your access to services immediately, without prior notice, if you breach these terms or engage in conduct that we determine to be inappropriate or harmful.
6. Client Responsibilities
- You are responsible for providing accurate, complete, and up-to-date information necessary for the provision of our services.
- You must ensure that any content or materials you provide to Clavem are lawful, do not infringe on any third-party rights, and comply with applicable laws and regulations. Clavem is not responsible for the legality or compliance of the content you provide.
- You are responsible for maintaining the confidentiality of any account credentials and for all activities under your account.
7. Intellectual Property
- All content, design, and materials on the Clavem website, including text, graphics, logos, and software, are owned by or licensed to Clavem and are protected by intellectual property laws.
- You may not reproduce, distribute, modify, create derivative works from, or otherwise exploit any content on this website without express written permission from Clavem.
- Any content you provide to Clavem for the purpose of delivering services remains your property, but you grant Clavem a non-exclusive, royalty-free license to use, reproduce, and modify your content as necessary to provide the services.
8. Limitation of Liability
- Clavem will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of business, revenue, or profits, arising out of or related to your use of our website or services.
- Clavem does not guarantee specific results from the use of our services, and we are not responsible for any business losses that occur as a result of using our services.
- Our liability is limited to the amount paid by you for the relevant service in the month preceding the event giving rise to the liability.
9. Changes to Services and Terms
- Clavem reserves the right to modify, suspend, or discontinue any service at any time, with or without notice. We will not be liable if, for any reason, our services are unavailable at any time or for any period.
- We may revise these Terms and Conditions at any time by updating this page. Changes will be effective immediately upon posting. It is your responsibility to check this page regularly to ensure you are aware of any updates.
10. Governing Law and Dispute Resolution
- These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
- In the event of a dispute, you agree to first attempt to resolve the matter amicably by contacting us directly.
11. Contact Information
If you have any questions or concerns about these Terms and Conditions, or if you need to request documentation related to your subscription or cancellation terms, please contact your Clavem account manager or reach out to us at: hello@clavem.co.uk
Clavem (trading as Key Sales Group Ltd)
Company Number: 15392284